We collect the domain name and other information provided by visitors to our websites, mobile applications and social media platforms (collectively, our (“Website(s)”). We also collect information about pages you access or view, and information you provide, such as survey information and/or information provided in connection with purchases and/or account or other registrations.
We use the information you provide to us in connection with your use of the Website to improve and/or customize the content and/or layout of our Website. We also use it to confirm and track your orders and inform you about Hydrotone and our affiliates and partners. We may share your information with other reputable organizations for their marketing purposes, but we will not sell your personally-identifiable information. We may gather broad demographic information about our customers as well as specific information associated with your use of the Website features (e.g. frequency of use and purchase and viewing history). We may also collect and report to third parties aggregate, non-personally identifiable information about you and other customers. We may contract with third parties to provide certain services like credit card processing, shipping, data management and promotional services.
We may retain an archived copy of your information, including personally identifiable and non-personally identifiable information, submissions, and other information you provided, or we acquired as a result of your use of the Website, as required by law and/or for legitimate business purposes.
Your Credit Card Number; Shipping and Billing Data
We use a third party payment processor to process your credit card information and complete your transaction. We do not permanently store your credit card information on our web store database. We may use, share or disclose certain personally identifiable information in order to fulfill your order, including, without limitation, billing, payment, and shipping information. The third-party payment processor may collect additional information from you and will be responsible for maintaining your information in accordance with its own terms and conditions.
We do not sell or share your phone number. Contact information provided on the order form and/or via the Website is used for shipping purposes and promotions from Hydrotone. From time to time, we may make your e-mail address available to other reputable organizations whose products or services we think you might find interesting. You may also opt-in to or opt-out of receiving promotional emails from us and/or our partners from time to time.
Access to Information We’ve Collected
Upon request, we will provide registered users with access to all information we maintain about them, including, but not limited to, their unique identifier information (e.g., customer number or password), and contact information (e.g., name, address, phone number). Registered users can obtain and/or revise or correct this information by emailing us.
We may record your preferences and browsing history to our database. This information is used so we can provide better service to you via the Website and/or third party websites. This data may be used by us to recognize you when you visit the Website, and to market products similar to products you may have ordered in the past. Your preferences are collected and you are recognized via cookies that are placed on your web browser. We do not partner with or utilize any ad server companies in connection with the Website.
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information from us, please email us, write “Request for California Privacy Information” on the subject line of your message, and we will send you a reply email containing the requested information. Not all information sharing is covered by the “Shine the Light” requirements and only covered information sharing will be included in our response.
Pursuant to the terms of the Children’s Online Privacy Protection Act, this Website is not directed at, and we do not knowingly collect personally-identifiable information from, children under the age of thirteen (13). By using the Website, you represent that you are not under the age of thirteen (13).
Security and Confidentiality
We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our Website, and we have industry-standard security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected via the Website. You are responsible for any submission you choose to make to us via the Website or otherwise, including without limitation, any containing personally identifiable information. You specifically acknowledge and understand that any submission or other information provided to us to be posted on the Website may be read, copied, or utilized by any person with access to such portions of the Website.
We may be required by applicable law or legal process (including a good-faith belief that such requirement exists) to disclose or retain for some period your personally identifiable information and/or non-personally identifiable information. You agree we shall have no liability for any such disclosure or retention. We may also securely communicate your information to credit reporting and/or law enforcement agencies solely in connection with their assistance in preventing or assessing fraudulent and/or unlawful transactions via the Website.
Suggested text: Our website address is: https://www.hydrotone.com.
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Suggested text: Visitor comments may be checked through an automated spam detection service.